Newcomers Therapeutic Crisis Intervention (NTCI)
Centre for Newcomers
Providing therapeutic crisis therapy to newcomers within 24 hours of receiving a referral. Services are delivered by trained therapists who speak the client’s first language, ensuring culturally and linguistically appropriate care during times of acute emotional distress. This rapid response helps stabilize individuals as they navigate the challenges of resettlement.
Who Is This For?
Youth (12+) to Adults who are:
- Experiencing a mental health or emotional crisis
- Struggling with emotional overwhelm, disconnection, or uncertainty about their feelings during a crisis
- Seeking to build emotional awareness and resilience in the midst of crisis
Counselling is offered in multiple languages to support Calgary's diverse community.
Languages Include:
- English, Punjabi, Hindi, Urdu, Arabic, Farsi, Tagalog, Spanish, and Mandarin/Cantonese.
Note: This program is only for those in crisis.
What To Expect?
Participants can expect:
- Contact within 24 hours of receiving a referral
Available Appointment Types:
- Virtual (video)
- Virtual (phone)
What Is The Price?
This is a free service due to funding through The City of Calgary.
What Are The Benefits?
- Rapid emotional therapeutic support within 24 hours to reduce distress and prevent escalation
- Culturally and linguistically responsive care provided by first-language therapists
- Improved emotional regulation and self-awareness during times of crisis
- Stabilization through short-term, focused counselling that supports recovery and next steps
WHAT TO EXPECT
How does it work?
Choose and book a session.
You provide brief information on this secure site. Then choose the counselling time that works for you.
Receive Confirmation.
You will receive an email confirmation. At your appointment time, the counsellor will call you.
Your Counselling Session.
One 45-90-minute counselling session may be enough to address your needs. Other support options can also be discussed during your session.
Fee Structure
Community Connect YYC is committed to ensuring community members get the help they need when they need it, with as few barriers as possible, including finances. Some services found on the site are offered at no cost, some on a sliding scale basis, and others with a model that allows you to choose your own session fee. Every partner organization ensures that finances will never get in the way of accessing the service you need. For more information on the specific fee model of the service you selected, please review the service description or speak to the service provider with whom you book.
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